Frequently Asked Questions

Absolutely! We offer discounts for schools, community groups, children's clubs and many more. To enquire please contact the location with your requirements and we'll see how we can help!

Yes, we offer free entry for all carers with one full paying child with a MAX Card or proof of Carers allowance.

Yes, we do! Simply book online for one twin and the second twin goes free. Please bring proof of date of births on your first visit.

We have a strict guideline on capacity levels within each location and this enables us to provide a comfortable and safe environment for all our customers. We are a family company and would always encourage adults to join their children when playing.

We accept payments for both cash and card. We accept payment by all debit and credit card types. We also accept contactless payments including Apple Pay and Google Pay. We also accept cash payments at all of our locations.

We operate a booking system to control capacity and ensure everyone has an enjoyable visit. If you come to play without a ticket, we will always do our best to fit you in. However, on our busy days we strongly recommend you pre-book to guarantee entry. Pre booking online also makes check in much quicker so the little ones can get to playing without delay!

You can find our last entry time on the booking page. All standard play sessions are for 2 hours, this is sometimes extended for our special events.

On quieter days (often in summer) we run Stay and Play — an open session from 9:00 to 15:30. You pay for one standard admission and can arrive and leave whenever you like during that window.

Yes! We offer exclusive private hire parties from 4:00pm – 6:00pm with Standard, Premium, Deluxe and self-catering packages. A £100 deposit secures your date.

We're open every day from 9:00am to 3:30pm for play sessions. Private hire parties run 4:00pm – 6:00pm, subject to booking.

You can find our entry prices on the booking page when selecting your session and tickets. All standard play sessions are for 2 hours, this is sometimes extended for our special events.

Each standard session is 2 hours (9:00–11:00, 11:15–13:15, or 13:30–15:30), with a short changeover between sessions so we can prepare for the next group. You can book a later session if you'd like to stay longer.

We are happy for you to take pictures when visiting but only of your own children. Please share and tag us on social media! Please refrain from taking photographs that may include other visitors.

Please click here to read our rules of play. We thank you for adhering to our rules when visiting. It ensures everyone has a fun filled, safe visit.

Absolutely! Our play frames are designed with adults in mind so adults are more than welcome to accompany children in the play areas.

Socks must be worn by anyone going into the play frames. Shoes are not permitted. We strongly recommend that clothing which covers arms and legs is worn to prevent friction burns from slides.

And don't forget to make sure your pockets are empty before playing!

We don't have an age limit but our toys and equipment is aimed at 0 – 7-year-olds. This doesn't mean you can't bring older children, but it means all children must be respectful of the environment, equipment and other customers.

Parents or guardians are responsible for supervising their own children at all times. Should you need any help when in one of our centre, please just ask a member of the team.